Kideeka – User Information Collection Policy

Effective Date: [Insert date]

Kideeka Sdn. Bhd. (“Kideeka”, “we”, “us”, “our”) is committed to protecting the privacy of parents, guardians, teachers, and children who use our platform (website, Android/iOS apps).
This policy explains what information we collect, why we collect it, how we use it, and your rights under Malaysia’s Personal Data Protection Act 2010 (PDPA).

1.Purpose & ScopeThis policy applies to:

• Parents/Guardians (account owners)

• Teachers (authorised users)

• Children’s managed accounts (with parental consent

• We collect and process personal information only for clear and lawful purposes.

2.Legal Basis for Collection We collect personal data when:

• You give consent (for children, consent must come from a parent or guardian).

• It is required to perform our services or comply with the law.

• It is necessary for legitimate business operations, provided it doesn’t override your privacy rights.

• For all children’s accounts, verifiable parental/guardian consent is obtained before collection or processing begin

3. Information We Collect:

A.Parents / Guardians / Teachers (Account Owners):

• Name, email, phone number

• Password (encrypted)

• Billing details (for purchases)

• Proof of identity (if required for verification)

B.Children’s Managed Accounts (with consent):

• Nickname, age/date of birth, learning level

• Learning progress, scores, avatar image

• Optional uploads (drawings, voice recordings – only with parental permission)

C.Technical & Usage Data:

• Device type, browser, city-level IP address

• App usage logs, crash reports, cookies, analytics data

• We do not collect unnecessary sensitive data about children (e.g., full home address, national ID) unless legally required and with explicit consent.

4.Why We Collect Data

We collect and use data to:

• Provide and personalise learning experiences

• Manage accounts, parental controls, and teacher access

• Process payments securely

• Improve performance, security, and reliability of the platform

• Send progress updates and important notifications

• Meet legal, safety, and accounting obligations

• We never sell personal data, and we never market directly to children.

5.Transparency & Your Choices Before collecting information, we will:

• Explain what we collect, why, and who can see it

• Ask for consent before creating a child’s account or enabling sensitive features (e.g., video calls)

• Give options to opt-in or opt-out of non-essential features like marketing or analytics

6.How We Share Data We may share information:

• With trusted service providers (e.g., payment, hosting, communication tools) under strict privacy contracts

• With teachers/schools only if parents/guardians authorise it

• When legally required by authorities

• With third parties only with your explicit consent

• All third parties must follow PDPA-level safeguards and may only process data according to our instructions.

7.Data Retention We keep data only as long as necessary for its purpose or to meet legal requirements. Examples:

• Account information: kept while active + [X years] after closure

• Learning progress: kept for [X years] unless parents request deletion

• Where possible, old data is anonymised for analytics.

8.Security Measures We protect personal data with:

• Encryption during storage and transfer

• Access controls and staff privacy training

• Regular security monitoring and breach response plans

• While no system is 100% secure, we act quickly if a breach occurs.

9.Your Rights Under PDPA You (or a parent/guardian for a child) can:

• Request access to your data

• Correct inaccurate information

• Withdraw consent (without affecting previous lawful use)

• Request deletion of data within legal limits

• Contact privacy@kideeka.com or support@kideeka.com to use these rights.

10.International Transfers:

• If data is stored or processed outside Malaysia (e.g., cloud hosting), we ensure equal protection standards and inform you where required.

11.Children’s Data & Parental Controls:

• We verify parental identity before collecting a child’s personal data.Parents can set and change permissions anytime in the Parent Dashboard (screen time limits, purchase PINs, teacher access).

12. Cookies & Analytics:

• We use cookies for login, security, analytics, and personalisation.Parents can adjust cookie settings in the platform or browser.

13.Complaints:

• If you have concerns, email us at privacy@kideeka.com or support@kideeka.com.If unresolved, you can contact Malaysia’s Personal Data Protection Department (JPDP).

14.Policy Changes:

• We may update this policy for legal or operational reasons. For significant changes, we will notify users via the platform or email.

15.Contact Details:

• Kideeka Sdn. Bhd.

• Data Protection Officer (DPO): [Name]

• Email: privacy@kideeka.com / support@kideeka.com

• Phone: +60 [insert number]

• Address: [Insert company address]